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Our goal at Data Tranz is to give you the tools and the support necessary to make your business a success. We can only be successful if you are.

Our pledge to our clients:

We work to our utmost to provide the prompt and accurate answers to your GlassShop System question. With Data Tranz, you can expect exceptional customer service from some of the most highly trained engineers available, and, if they can't find the answer to your question, we will find the answer to your question from other sources.

We operate under the premise that it is not your job to understand everything about your computer or software.

Levels of Service & Support

We are pleased to announce two different levels of support for GlassShop Customers. The Basic Program is required for all Data Tranz software customers, it covers only the GlassShop System and does not include any hardware or peripheral system or networking support. The Preferred Program is more comprehensive and includes limited phone support on issues peripheral to the operation of GlassShop.

What your Service and Support pays for:

Help with installation of your GlassShop program, including code entry and initial shop setup
Reasonable training time for setting up accounts, inventory and vendors
Reasonable training time for creating quotes, work orders and invoices,
Training on sending EDI Invoices,
Assistance with your Quickbooks export,
Assistance with correcting any rejections of EDI invoices,
Training on backing up your GlassShop system, and with restoring from your backup file,
Modifications and updates of GlassShop, and assistance with installation of these updates,
Assistance with reporting functions of GlassShop

Typically, we can assist you on an hourly basis on the following:

Setting up QuickBooks, usually sales taxes,
On site training,
Customization of business forms,
Training on sending EDI Invoices,
Fixing QuickBooks issues,
Remote data entry of inventory information,
Importing customer, vendor, and item cards into Small Business Financials and any GlassShop System,
Moderate networking assistance,
and a variety of other consulting activities.

Service & Support - Basic Program

The Basic Program contract with Data Tranz covers your GlassShop System, and only the issues that may arise from within GlassShop.

All new product releases. Major and minor upgrades are available to you at no extra charge as a download from the Data Tranz website. By using the latest version of GlassShop, you ensure accuracy in EDI billing as well as the ability to incorporate new features into your business.

Online Services. You can send our support team an email, or search through the Data Tranz Knowledgebase on the Internet for answers to your support question.

Telephone Support. Your Service & Support agreement with Data Tranz gives you fast telephone support for issues pertaining only to your GlassShop System. Though we can offer brief advice on many issues, we cannot support printers, operating systems, video cards, networks, etc. We strongly recommend that you have a capable, professional, and helpful computer specialist who you can call to take care of issues that do not pertain to your GlassShop System.

Service & Support - Preferred Program

The Preferred Support Program covers your GlassShop System and it also gives you expanded access to our telephone support staff when your call may include an issue peripheral to GlassShop.

Online Services. You can send our support team an email, or search through the Data Tranz Knowledgebase on the Internet for answers to your support question.

Telephone Support. Your Service & Support agreement with Data Tranz gives you fast telephone support for issues pertaining to your GlassShop System - and includes support for issues that are peripheral to the GlassShop System.

PC Anywhere Support. Generally, it would be preferable if we were able to provide support on occasion through PC Any where, a program that allows us to use your phone line or Internet connection to troubleshoot your system.

Limited Peripheral Support. With the Preferred Services option, we will assist you in resolving issues pertaining to devices, software, or your network. For example, we will help you find a driver for an older printer that you may have installed, or we may offer assistance when you are trying to network your GlassShop System.

System Type	Basic Program per Month	Preferred Services Program per Month
Manager	24.95	39.95
Deluxe	34.95	59.95
Pro	44.95	79.95

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Our pledge to our clients:

Levels of Service & Support

Service & Support - Basic Program

Service & Support - Preferred Program

System Type

Basic Program per Month

Preferred Services Program per Month