Instant Remote support: Simplify and Speed Up GlassShop Support

When you have a probem, we can log into your computer and assist you with any issues. Its a great way for us to quickly understand your issue and then apply changes to make it right. This is the kind of personalized service that makes working with Data Tranz a great decision for your company.

Please use the following link to view options to work with TeamViewer. there are several links here - just use the link that we instruct you to use.

Let them work and don't fiddle with the mouse!
Don't take over the session without letting them know. We do not have unlimited time.
Let other employees know that we are in the system - we've had our sessions subverted by employees who consider the computer unattended and start checking personal emails while we are watching.
When we are done, we often will leave the system in a way that should be obvious that we are completed. Occasionally, we'll simply open a text document and leave that on the screen with our instructions and observations.
Please remain nearby if requested - we may need to restart your computer.